Privacy Policy

Introduction

The protection of all our clients and partner’s data is enormously important to us and we take every measure to ensure that your privacy is protected. This privacy policy explains what information we collect, how we gather that information and how we use it. This policy will also explain how you can advise us should you prefer to limit the use of your information.

The information that we collect.

When you become a client of Porters Gray, we will need to obtain your name, postal address, e-mail address and telephone number. We may also ask names of family members and interests or preferences to ensure that we are providing you with a tailored service. We may also gather credit/debit card details, where payment is agreed and bank details. We will only collect and use your information where we have lawful grounds and legitimate business reasons for doing so. We will not ask for more information than we need.

How we use this information

We will be transparent in our dealings with you and will tell you how we use your information.

We collect this information for the purposes of communicating with you, for carrying out a service and for invoicing. This information will then be used by us to provide you with updates about your account and any other matter relating to you. Your personal data will be strictly confidential and will only be shared with third parties where necessary for the performance of our service or where you have provided prior consent. It is likely that we will need to share your data with some or all the following (but only where necessary): our suppliers, regulatory authorities and appropriate agencies, if requested by them.

We will keep some records permanently if we are legally required to do so. We may keep some other records for an extended period. In general, we will endeavour to keep data only for as long as we need it. This means that we may delete it when it is no longer needed.

On occasion, we may also wish to provide you with product design updates and changes to our services which may be of interest to you. If you would rather not receive this information, please email: info@portersgray.com

Our website and cookies

When you visit portersgray.com, information may be stored. This is commonly referred to as a cookie. A cookie describes a type of message that is given to a Web browser by a Web server.

The main purpose of a cookie is to identify users and possibly prepare customized web pages or to save site login information for you. The only reason we use cookies is to track how our site is used and to update and continuously improve our content. Should you wish, you can always block or erase cookies from your computer and device.

Cookies

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. The cookies used on this Site do not in themselves recognise the individual user but will recognise the computer you are using so that we know when that computer is used to return to the Site.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

Most browsers will automatically accept cookies, but you can change the settings on your browser to prevent this from happening.

We use the following cookies:

Strictly necessary cookies.

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies.

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies.

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies.

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Most browsers will automatically accept cookies, but you can change the settings on your browser to prevent this from happening. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 24 hours.

In addition

The Website may contain links to or from other websites. Please be aware that we are not responsible for, and have no control over, the privacy practices of other websites. This Privacy Policy only applies to the information that we collect via this Website.

We place great importance on maintaining the security of the information that you provide via the Website and for this reason we use advanced internet security systems to safeguard your information. In addition, the Website is protected by a SSL Certificate ensuring that all information you provide via the Website, including your credit/debit card number, name and address, is encrypted and converted into code before it is transmitted over the internet. Therefore, in the extremely unlikely event that this information should be intercepted, it would be encrypted and difficult to decipher.

The information that you submit to us via the Website is stored on servers in a secure location in the United Kingdom. Your information will not be stored for longer than is necessary for the purposes set out in this Privacy Policy.

We may also disclose your information to third parties where necessary to comply with applicable laws and regulations, where there is a complaint relating to your use of the Website and/or for the purposes of obtaining professional advice (for example, legal advice).

We may share information about visitors to this site in an anonymous or aggregate form with third parties including advertisers, business partners, and sponsors, to understand customer trends and patterns and manage and improve our business relationships.

It is possible that we could merge with or be acquired by another business or that the operation of the Website will be transferred or sub-contracted to another legal entity. To the extent legally permissible, we may share with, or otherwise transfer your information to, the resulting legal entity.

Updating your details

Should you wish to change any information that you have provided Porters Gray, please do not hesitate to contact us via info@portersgray.com

Your consent

By providing your information, you consent to the use of the information as set out in this policy.

Any future changes to this policy will be provided on the website. Continued use of our service will indicate that you agree with any changes.

Contacting Porters Gray

We welcome any comments or queries about our privacy policy. Should you wish to contact us, please send us an email to info@portersgray.com